Getting Started

Our location is 81 Zenway Blvd, Woodbridge, Ontario L4H 0S5, Canada. We're here to serve you!

We do have a returns and exchanges policy. Please note that pre-order (made-to-order) clothing cannot be returned or exchanged. However, ready-to-ship items can be considered for return with approval from our team, unless they are marked as final sale. You can find more details in our Returns & Exchanges policy.

For specific delivery times, we kindly request you to check the product pages. Ready-to-ship items typically ship within 2-5 business days from our location in Vaughan, Canada. If you require expedited delivery, please reach out to us at shop@lotusbloomofficial.com. We're here to help!

Regarding custom-made garments, we take great care to create each piece according to your measurements. Generally, we require a lead time of 4-8 weeks, but this may vary depending on the item, time of year, and any customizations requested.

If you have an urgent request, please email us at shop@lotusbloomofficial.com, and we will gladly assist you. 

Once your item has been dispatched from India, it usually takes our logistics provider 7-10 business days to deliver it. Please keep in mind that delivery times may vary, and holidays may affect the delivery schedule. 

Absolutely! We offer customization options for most pre-order (made-to-order) pieces, including cut, color, and personal measurements. Please note that there may be additional fees for customizations.

It's important to be aware that due to the handmade nature of our garments, custom color items may have slight variations in embroidery, color, beading, or tassels compared to the images. 

To order a customized garment, please contact our design team at shop@lotusbloomofficial.com. We'll be glad to provide you with a personalized quote for your requested customizations.

Once the details are finalized, our team will guide you through the final order. 

Ready-to-ship orders are shipped from Vaughan, Canada, while custom items are shipped directly from India. Shipping fees are calculated at checkout by our logistics partners and may vary.

Yes, we do ship internationally! Please note that any customs and duty fees are the responsibility of the customer. International orders may incur import fees based on the customer's location and the garments purchased.

All customs, duties, and shipping charges must be paid by the purchaser. For any inquiries regarding customs and duties, we recommend contacting your local customs office.

To assist you with sizing, we have provided a standard size chart on our website. Please use this as a guide when placing your order. If alterations are needed, local tailors can easily make the necessary adjustments, as there are typically margins available. We understand that everyone has a unique and beautiful body, and it may not always align with the standard size chart. In such cases, please feel free to reach out to our design team at shop@lotusbloomofficial.com, and we will be delighted to assist you.

We understand that circumstances may change, and you may have a change of heart.

We allow a 24-hour cancellation window from the time of order placement for custom orders.

Unfortunately, once your order is processed and in production, we are unable to provide cancellations or refunds unless there is a defect that we have been informed of within the required timeframe.

To cancel within 24 hours, please email us at shop@lotusbloomofficial.com. If you have minor changes to make after the 24-hour period, please contact our design team, and we will do our best to accommodate your request.

We take pride in showcasing South Asian excellence and authentic designer labels. As part of our commitment, we make every effort to source ethically manufactured goods. We are proud to have partnerships and relationships with brands that share this priority.

While we strive to provide accurate representations of the colors of our garments on the website, please be aware that slight variations may occur.

These variations can be attributed to the handmade nature of some garments, as well as differences in fabric, dyes, prints, or embroideries.

Additionally, it's important to note that professionally shot images are produced using unique lighting conditions.

The items showcased on our website are professionally photographed under specific lighting conditions and edited to represent the closest possible likeness to the actual product.

However, since each garment is handcrafted and custom-made for you, no two items will be an exact replica. Your garment will be an original creation tailored specifically for you.

Each garment has its own production timeline, and if you have selected items from multiple designers, they may be completed at different times.

If you are purchasing multiple items from our Ready to Ship collection, please contact our design team at shop@lotusbloomofficial.com, and we will be happy to accommodate your request for a single shipment.

Payments can be made using MasterCard, Visa, or American Express credit cards.

Each product is meticulously handcrafted and curated exclusively for you, taking into account your requests and preferences.

Therefore, we have a strict policy of NO REFUNDS, NO CANCELLATIONS (after 24 hours), and NO EXCHANGES for customized pieces. 

We completely understand that online shopping can be challenging, and we are here to assist you. Our dedicated design team is available to help and suggest options based on your occasion and style. Feel free to contact us at shop@lotusbloomofficial.com for personalized assistance.

If you have any further questions, please don't hesitate to reach out to us at shop@lotusbloomofficial.com.

We are here to assist you.